Terms of Service

A. About

Nadascore is an artificial intelligence (AI)-powered music intelligence platform operated by PT Multikanal Novel Seberkat Salihara ("Nadascore", the "Company", "we", "us", or "our"). The Nadascore Services provide, among other things:

• Artist, track, and catalog (roster) analytics based on data from connected platforms and third-party data lawfully obtained under applicable licenses or usage rights.
• Artificial intelligence (AI)-powered features for generating pitching emails, planning music release campaigns, providing daily task recommendations, as well as collaboration matching and recommendation services.
• Cross-platform OAuth integrations, including but not limited to YouTube, Instagram, and TikTok, with read-only access to analytics.
• Market share analytics, trend detection, and A&R (Artists and Repertoire) reports and summaries made available in accordance with the service package or subscription tier selected by the User.
• Weekly and monthly performance reports delivered in PDF format and/or via electronic mail (email).
• Platform interface available in Bahasa Indonesia and English, as well as notification options via email, application, and/or WhatsApp.
• Newsletter and Editorial Content. Nadascore may provide editorial newsletters, including but not limited to The Nadascore Journal, which allow Users or website visitors to subscribe to article updates, music industry insights, and other related content via electronic mail (email). Newsletter subscriptions are voluntary and subject to an email address verification process (double opt-in). Users may unsubscribe at any time through the unsubscribe mechanism provided in each email. The processing of Personal Data related to the newsletter is further governed by the Nadascore Privacy Policy.

Nadascore provides only technology, analytics, reporting, and information services supported by artificial intelligence (AI). All information, insights, recommendations, reports, trend analyses, campaign suggestions, and outputs generated by AI and made available through the Services are provided solely for informational purposes and shall not be considered legal, financial, tax, investment, accounting, employment, business, or other professional advice. Users are solely responsible for evaluating and determining whether to rely on any information or recommendations generated through the Services.

Certain features within the Services rely on data, content, metrics, analytics, or information obtained from third-party platforms, service providers, licensors, public sources, or other third-party integrations. Nadascore does not control, verify, warrant, or guarantee the accuracy, completeness, availability, reliability, timeliness, or continued provision of such third-party data. Any disruption, modification, deletion, delay, or inaccuracy originating from third-party sources shall not be deemed a breach of these Terms by Nadascore.

By creating an account, accessing, or using the Services, the User represents that they have read, understood, and agreed to be bound by these Terms and Conditions of Service ("Terms"). If the User does not agree to these Terms, the User is not permitted to access or use the Services.

B. Subscriptions & Payment

B.1 Subscription Package Tiers

Subscription Package Tiers effective as of 8 June 2026.

Packages covering more than 25 artists within a single roster are available through a custom arrangement. For further information, please contact hello@nadascore.com.

Each paid package is also available under an annual prepay subscription option, which provides a 15% discount from the applicable monthly rate. The annual subscription fee will be billed as a one-time payment for a period of 12 (twelve) months.

The Company does not provide a free trial for paid packages. To evaluate the Services prior to making payment, Users may utilize the Debut package at no cost (by connecting their own channels without requiring a payment card), the Explore Demo feature (an unauthenticated demonstration using simulated data and without a registration process), or, specifically for prospective Studio and Imprint package customers, the tester code program as provided under Article 3.

B.2 Add-on Packs

Add-on packs are subject to a one-time payment and are not automatically renewed (non-auto-renew). In particular, for additional paid user seats, the quantity purchased may not be accumulated or carried forward to the next billing period.

All purchases of add-on packs are final and may not be cancelled or refunded (non-refundable), unless otherwise required under applicable laws and regulations.

For the avoidance of doubt, View-Only Seat access is provided on an unlimited basis and is not available as a paid add-on pack.

B.3 Payment Processors

The Company utilizes the following third-party payment service providers:

• Xendit (Indonesia): bank transfers (virtual accounts), QRIS, e-wallet (AstraPay), retail outlets, and PayLater (Akulaku).

By providing a payment method, the User authorizes and consents to Nadascore, through the applicable payment service provider, automatically charging the applicable fees for each billing period until the subscription is cancelled in accordance with these Terms.

All applicable taxes, including Value Added Tax (VAT), where applicable, are included in the prices displayed in Indonesian Rupiah (IDR) on the pricing page, unless otherwise stated.

If any payment cannot be processed or successfully charged for any reason, including but not limited to insufficient funds, an expired payment method, transaction rejection, or errors within the payment service provider's systems, Nadascore reserves the right to notify the Customer and provide a grace period of at least 7 (seven) calendar days to update payment information or settle the outstanding payment.

During such grace period, access to paid features may be restricted, partially suspended, or subject to certain usage limitations. If payment remains outstanding after the expiration of the grace period, Nadascore reserves the right to suspend, downgrade, or restrict access to the Services until all outstanding invoices and payment obligations have been paid in full.

B.4 Subscription Renewal and Billing

Subscriptions will automatically renew at the end of each billing period (monthly or annually) at the rate applicable at the time of renewal, unless the User cancels the subscription prior to the applicable renewal date.

Nadascore will provide prior notice of any applicable pricing changes. Any material changes to subscription pricing will be communicated to the Customer no later than 30 (thirty) calendar days before the revised pricing becomes effective.

If the Customer does not agree to the revised pricing, the Customer shall have the right to cancel the subscription prior to the effective date of the new pricing. If the Customer continues to use or maintain the subscription after the effective date of the pricing change, such action shall be deemed the Customer's agreement to and acceptance of the revised pricing.

B.5 Subscription Plan Upgrades and Downgrades

Mid-cycle Upgrade: Fees will be calculated on a prorated basis based on the difference between the User's current subscription plan and the newly selected plan. Additional features included in the new plan will be activated immediately upon the change, and the User's payment method will be charged the applicable prorated amount.

Mid-cycle Downgrade: The change will take effect at the beginning of the next billing period. Until the end of the current billing period, the User will continue to have access to all features available under the previous subscription plan.

B.6 Subscription Cancellation and Refunds

Users may cancel their subscription at any time through the settings menu or any other feature made available by Nadascore from time to time.

• Monthly Subscriptions: Access to the Services will remain available until the end of the paid subscription period. No refunds will be provided for the current subscription period.
• Annual Prepay Subscriptions: Users are entitled to request a prorated refund within 30 (thirty) calendar days from the date of the initial purchase. After such period has expired, refund requests will be processed in accordance with applicable laws and regulations and Nadascore's refund policy in effect at the time the request is submitted.
• Add-on Packs: Non-refundable and not eligible for refunds, unless otherwise required by applicable law.

Upon expiration of the subscription as a result of cancellation, the User's account will automatically be downgraded to the Debut (free) plan. User data will continue to be retained in accordance with the provisions of Article 2.7.

B.7 Reactivation, Dormant Accounts, and Data Deletion

Reactivation: Within 30 (thirty) calendar days following subscription cancellation, the previous subscription plan and associated data may be fully restored, provided that such data remains available within the system.

Dormant Accounts: Accounts that show no activity for more than 90 (ninety) consecutive calendar days may be moved to temporary archive status. Subject to any data retention obligations required under applicable laws and regulations, account data held in temporary archive status may be permanently deleted after 1 (one) year from the date the account entered such status.

Deletion Upon User Request: Users may request deletion of their data in accordance with the provisions set forth in the Company's Data Deletion Policy.

C. Tester Code Program

Evaluation access for the Studio and Imprint packages is available through the tester code program, which provides access with a scope equivalent to the Imprint package for a period of 30 (thirty) days. Tester codes are granted at the Company's discretion on a case-by-case basis after a prospective customer has participated in a product demonstration session (book-a-demo).

Tester codes are tied to the email address used at the time of redemption, may not be used more than once, and will automatically expire at the end of the evaluation period. Upon expiration of the evaluation period, the account will revert to the Debut (free) plan. No charges will be incurred during or after the evaluation period unless the User separately elects to subscribe to a paid package.

D. Beta Features

Certain features within the Services may be designated as "Beta" on the platform interface. Beta Features are provided on an "as is" basis and may be modified, restricted, suspended, or discontinued at any time without prior notice. Beta Features are provided without any warranty of any kind regarding availability, performance, accuracy, or continuity of service.

E. Consumer Rights

Nothing in this Article is intended to exclude, limit, waive, or reduce any rights, remedies, protections, or guarantees afforded to Customers under the applicable laws and regulations of the Republic of Indonesia, including but not limited to consumer protection laws.

In the event of any conflict between the provisions of this Article and any mandatory provisions of applicable law, such applicable legal provisions shall prevail over the provisions of this Article to the extent required by law.

F. User Seats and Access Model

Each paid package includes a roster limit and unlimited View-Only Seats:

Roster Limit (Full Seats). The number of artists that may be actively managed under each plan ("Full Seats") is set out in Article 2.1. The account holder (administrator) has full access and may manage rosters, create and use AI-powered features, complete tasks, manage account settings, and access administrative and billing functions. Additional roster capacity above the applicable plan limit may be purchased as an add-on where available, as set out in Article 2.2.

View-Only Seats. All paid packages (the Artist package and above) include View-Only Seats on an unlimited basis. A View-Only Seat permits its holder only to view and access information available within the workspace, without any right to make changes. View-Only Seats are not available on the Debut (free) package and are not offered as a paid add-on pack.

Account or credential sharing (seat sharing), namely the use of a single account or a single set of credentials by more than one individual, is prohibited. Violations of this provision may result in access restrictions, account suspension, or other actions deemed necessary by Nadascore.

Customers are responsible for maintaining the confidentiality and security of their account credentials, including usernames, passwords, and other authentication information, and are responsible for all activities conducted through such accounts. Customers must promptly notify Nadascore if they become aware of or suspect any unauthorized access, security breach, or misuse of an account or access credentials.

G. Use of the Services

Permitted and Prohibited Uses. Users are prohibited from:

• Using the Services for any unlawful purpose or in violation of applicable laws and regulations;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to obtain the source code of the Services;
• Using bots, scrapers, crawlers, or other automated tools to access the Services outside the mechanisms officially provided by Nadascore;
• Uploading, transmitting, or distributing harmful software, viruses, malware, or content that may interfere with the security or operation of the Services;
• Impersonating any individual or entity, or providing misleading information regarding identity or affiliation with any person or entity;
• Using the AI Pitch Generator or other AI features to generate spam, harassment, unlawful content, content that infringes the rights of third parties, or unsolicited bulk messaging;
• Sharing account credentials with any third party outside the permitted seat allocation;
• Reselling, relicensing, redistributing, or otherwise exploiting data originating from Soundcharts or other licensed third-party data sources, or using the Services to develop products or services that compete with Nadascore;
• Exceeding published fair-use quotas as provided in Article 11 paragraph c;
• Circumventing, disabling, or attempting to bypass subscription plan limitations, usage quotas, payment mechanisms, or other access controls implemented by Nadascore.

Nadascore reserves the right, at its sole discretion, to restrict, suspend, or terminate any account found to be in violation of the provisions of this Article.

Customers are solely responsible for all activities conducted through their accounts and must ensure that each user granted access to the Services complies with these Terms and all applicable laws and regulations.

Nothing in the Services shall create any partnership, agency, fiduciary, joint venture, employment, or representative relationship between Nadascore and the User.

When you pitch an artist to an event listing, the name and account email address on your Nadascore account are disclosed to the organizer of that listing so that they may contact you. Organizers’ contact details are not disclosed to you, and Nadascore does not provide a reply channel between you.

H. Compliance with Third-Party Data and Information

Users are responsible for ensuring that any Personal Data, artist data, contact information, social media accounts, metadata, documents, materials, content, or other third-party information entered, uploaded, connected, transmitted, or processed through the Services has been lawfully obtained and is supported by the necessary legal basis under applicable laws and regulations.

Users represent and warrant that they have obtained all necessary consents, permissions, authorizations, licenses, or other rights required to use and provide such data or information to Nadascore in connection with the use of the Services.

The Company shall not be responsible for the legality, accuracy, ownership, or legal basis of any data or information provided by Users. Users are solely responsible for any use of third-party data or information through the Services.

Users agree to indemnify, defend, and hold harmless Nadascore from and against any claims, demands, losses, administrative sanctions, fines, costs, or other liabilities arising from the User's violation of the provisions of this Article or of any applicable laws and regulations relating to personal data protection, privacy, or other third-party rights.

I. Monitoring and Abuse Prevention

To maintain the security, integrity, stability, and compliance of the Services, the Company reserves the right to conduct monitoring, review, investigation, and other actions reasonably deemed necessary with respect to the use of the Services.

Such monitoring may be carried out to detect, prevent, or address violations of these Terms, unlawful activities, misuse of AI features, unauthorized automated usage, attempts to circumvent technical or commercial restrictions imposed on the Services, unauthorized access, interference with system security, or any other activities that may adversely affect Nadascore, other Users, or third parties.

Where Nadascore reasonably believes that a violation described in this Article has occurred or may occur, the Company reserves the right to take any action deemed necessary, including issuing warnings, restricting access, suspending services, removing certain data or content, revoking usage rights, terminating accounts, or taking any other action permitted under applicable law.

J. AI Features and AI Output

J.1 Use of AI Technology in the Services

The Services utilize AI technologies, machine learning, large language models (LLMs), predictive analytics, natural language processing, and similar technologies provided by Nadascore and/or third-party technology providers to generate analyses, recommendations, insights, classifications, summaries, scores, and other forms of output ("Output"). When using AI features, Users may provide inputs ("Input") in the form of data, instructions, queries, prompts, materials, or other information that will be processed by the system to generate Output. The Company does not guarantee that any Output generated will always be accurate, complete, up to date, error-free, or suitable for any particular purpose.

J.2 Ownership and Use of Output

To the extent permitted under applicable law and subject to any third-party rights that may apply, Users may use the Output generated through the Services for their internal purposes. The Company does not guarantee that Output will be unique or exclusive to any User. Users acknowledge that similar or identical Output may be generated for other users.

J.3 Restrictions on the Use of Output for AI Model Training

Users may not use the Services, Output, data, analytics, reports, or other information obtained through the Services to:

• build, train, develop, enhance, or improve any artificial intelligence or machine learning models belonging to the User or any third party; or
• develop any competing database, product, or service that directly competes with Nadascore, unless the User has obtained Nadascore's prior written consent.

These restrictions apply solely to the User's use of data and do not limit Nadascore's rights as provided in Article 10 paragraph d.

J.4 Service Improvement and Continuous Learning by Nadascore

Nadascore distinguishes Market Data from Account Activity Data, as defined in the Privacy Policy. Market Data is used to provide the Services to all Users. Account Activity Data is used to provide the Services to the Account that generated it, including to personalize that Account's own recommendations, and is not shown to, or used to shape the recommendations of, any other Account, including another Account that follows or manages the same artist.

Account Activity Data is used to improve recommendations for other Users only if the Account has opted in to AI Data Learning under theAI Data Learning Addendum, which forms part of these Terms for participating Users. AI Data Learning is off by default and may be switched on or off at any time in Settings → Privacy. For participating Accounts, Account Activity Data is used only as de-identified statistics combined across at least five participating Accounts, which are made available only to participating Accounts.

Connected Account Data is never made available to other Users and is included in AI Data Learning only in de-identified, aggregated form and only for participating Accounts. Research-derived playbooks, the Predictor, and insights built from Market Data remain available to all Users regardless of participation.

Nadascore does not use data licensed from Soundcharts to train any artificial intelligence model, whether Nadascore's own or a third party's, and does not use identifiable Personal Data of Users to train third-party foundation AI models.

Aggregated and anonymized data are excluded from the definition of "Personal Data" as further set forth in the Company's Data Deletion Policy.

The legal basis for AI Data Learning is the User's consent, which may be withdrawn at any time without affecting processing carried out before withdrawal. The legal basis for using Account Activity Data to provide and personalize the Services for the Account that generated it is the performance of the agreement with the User and Nadascore's legitimate interests in the development and improvement of the Services, as recognized under Law No. 27 of 2022 concerning Personal Data Protection ("PDP Law"). Nadascore ensures that such interests do not override the rights and fundamental interests of Users as Data Subjects.

J.5 Decision-Making Based on Service Output

Users acknowledge and agree that Output, recommendations, scores, analyses, insights, predictions, and other information generated through the Services are not intended to serve as the sole basis for business, commercial, investment, legal, employment, or other important decisions.

Users are responsible for conducting independent verification and assessment before taking any action based on Output generated through the Services.

J.6 Limitations Regarding Scores, Analyses, and Recommendations

Scores, market analyses, trend analyses, promotional recommendations, collaboration recommendations, performance estimates, performance indicators, insights, and other information generated through the Services are the result of data processing, algorithmic analysis, AI models, and/or third-party data sources available at the time such processing is performed. Such information is provided solely for informational and reference purposes and is not intended to constitute:

1. an official or professional measurement or assessment;
2. a guarantee of performance or prediction of a specific outcome; or
3. legal, financial, investment, tax, accounting, employment, or other professional advice.

Nadascore shall not be responsible for any decisions, actions, losses, or other consequences arising from the User's use of or reliance upon any scores, analyses, recommendations, insights, or Output generated through the Services.

K. AI-Generated Content and Usage Limits

K.1 AI Content

The Services utilize current-generation AI models provided by third-party technology providers to generate pitches, tasks, insights, analyses, recommendations, and other outputs made available through the Services.

Users are solely responsible for any content created, transmitted, published, shared, or used based on AI Output.

Nadascore makes no representations or warranties regarding the accuracy, completeness, reliability, business outcomes, or suitability of AI Output for any particular purpose. AI Output may contain inaccuracies, biases, incomplete information, or information that is not up to date.

Nadascore shall not be responsible for factual errors, inaccurate information, recommendations resulting in unintended consequences, or any decisions, actions, or omissions made by Users based on AI Output generated through the Services.

K.2 Data Processing by Third-Party AI Providers

Data, instructions (prompts), or other inputs provided by Users may be transmitted to AI service providers engaged by Nadascore solely for the purpose of processing such inputs and generating Output.

Pursuant to the applicable contractual arrangements between Nadascore and such AI service providers, User inputs are not used to train third-party foundation AI models.

Users represent and warrant that any content, data, instructions, documents, materials, or other information submitted to the Services for AI processing:

• do not violate any applicable laws, including the PDP Law;
• do not violate any confidentiality obligations binding upon the User;
• do not infringe any intellectual property rights or privacy rights of third parties; and
• do not violate any other rights of third parties.

Users are responsible for obtaining all necessary permissions, consents, licenses, or authorizations before uploading or submitting such content to the Services.

K.3 Fair-Use Quotas

Fair-use quotas are reset at the beginning of each monthly calendar period, or on a daily basis where specifically stated for certain features. As of 20 September 2026 the AI Pitch Generator is subject to a monthly quota; the previous daily quota no longer applies.

Once the applicable quota has been exhausted, Users may obtain additional capacity through the purchase of add-on packs as provided in Article 2, paragraph (2).

Nadascore reserves the right to establish and adjust fair-use limits for any package, feature, or service from time to time in order to maintain the stability, performance, and quality of the Services. Any material changes to usage limits will be communicated to Users in accordance with Article 25.

L. Third-Party Platforms and Data Sources

The Services are integrated with certain third-party platforms. The User's use of such integrations is also subject to the respective terms and conditions of the applicable third-party platforms.

Users acknowledge and agree that any use of, access to, or interaction with third-party platforms through the Services constitutes a direct relationship between the User and the applicable third-party platform provider and does not create any legal relationship between the User and Nadascore other than as expressly provided in these Terms.

L.1 Platforms Connected via OAuth

Users may disconnect the connection between the Services and any linked third-party account at any time through the features made available in the Services or through the mechanisms provided by the relevant third-party platform.

Such disconnection will terminate Nadascore's ongoing access to the connected third-party account as of the date the disconnection is made. However, disconnection does not automatically delete any data that has been lawfully obtained or processed prior to such disconnection. Data deletion and retention shall be carried out in accordance with the Privacy Policy, Data Deletion Policy, and applicable laws and regulations.

Users may also revoke the authorization or access granted to Nadascore through the account settings of the respective third-party platforms. The processing, storage, and deletion of data by third-party platforms are subject to the privacy policies, terms of use, and procedures applicable to those respective platforms.

L.2 Licensed Data Providers

Market intelligence data licensed from Soundcharts (including streaming data, charts, editorial placements, audience demographics, and audio features) is available under the Studio and Imprint plans pursuant to the Data Services Agreement. For the Artist and Manager plans, access to such data is available through the Trends + Stream Share Day-Pass add-on, which provides read-only access for 24 (twenty-four) hours.

Such data is not available under the free Debut plan. Nadascore does not share Users' individual account data with Soundcharts. Users are not permitted to export, redistribute, or resell any data originating from Soundcharts.

L.3 Public Data Sources

Nadascore may use public data sources such as Wikipedia, Google Search results (through Serper), and other similar public sources to enrich metadata and prepare A&R briefings. All queries are based on public artist identifiers and do not use Users' personal data.

L.4 Spotify

Nadascore currently does not maintain an integration with the Spotify Web API for authenticated artist data. Where public Spotify metrics are made available through Soundcharts, such data is obtained through Soundcharts' licensed data feeds and not through a direct integration with Spotify.

L.5 Provisions Regarding Third-Party Services

Nadascore does not control and is not responsible for the availability, functionality, policies, APIs, data access permissions, or services of any third-party platform, provider, or licensor.

Any modification, suspension, restriction, disruption, or termination of any third-party service or data source may affect the availability or functionality of certain features of the Services, and such circumstances shall not constitute a breach of these Terms by Nadascore.

M. Customer Content and Intellectual Property Rights

M.1 Nadascore Ownership

The Services, including but not limited to the software, designs, trademarks, documentation, and all derivatives thereof, are owned by Nadascore and protected under applicable intellectual property laws.

These Terms grant Users only a limited, non-exclusive, non-transferable, and revocable right to use the Services in accordance with the selected subscription plan. These Terms do not transfer any ownership rights to Users.

M.2 User Data

Users retain ownership rights to:

• Account profile data;
• Uploaded roster information (including artist names, social media links, and OAuth tokens);
• AI prompts and outputs generated by the User; and
• Feedback and communications with support services.

Users grant Nadascore a limited, non-exclusive, worldwide, royalty-free license to process such data solely for the purpose of operating, providing, and improving the Services for the User.

Nadascore does not claim ownership of any music, audio recordings, or released works belonging to the User.

M.3 Responsibility for Uploaded Content

Users represent and warrant that they possess all rights necessary to upload artist information into a roster and to authorize any connections made through the Services.

Users are solely responsible for ensuring that their use of the Services complies with any applicable agreements with artists, labels, or other rights holders represented by the User.

N. Copyright Complaint

If a User believes that content available through Nadascore infringes copyright, the User may submit a notice to hello@nadascore.com containing the information required under applicable law, including identification of the copyrighted work, the allegedly infringing material, the User's contact information, and a good-faith statement.

Nadascore will respond to valid notices in accordance with applicable law. Copyright complaints may also be submitted and processed in accordance with the laws and regulations of the Republic of Indonesia, including Law No. 28 of 2014 concerning Copyright, where applicable.

O. Warranties and Limitation of Liability

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. Nadascore does not warrant that the Services will always be available without interruption or error, meet any particular User requirements, or produce any specific business outcomes, including playlist placements, follower growth, streaming numbers, revenue, or chart rankings.

To the fullest extent permitted by applicable law, Nadascore shall not be liable for any indirect, incidental, special, consequential, or similar damages, including loss of profits, loss of business opportunities, loss of data, or other similar losses arising out of or related to the use of the Services.

Nadascore's total liability for any claim arising out of or related to the Services, whether based on contract, tort, or any other legal theory, shall be limited to the amount of fees paid by the User to Nadascore during the 12 (twelve) months preceding the event giving rise to such claim.

In the event of a security incident that materially affects Personal Data processed by Nadascore, the Company shall take the measures required under applicable law, including providing notice to the relevant authorities and/or data subjects where required.

Nothing in this Article shall apply to any liability that cannot be limited or excluded under applicable law, including liability arising from fraud, wilful misconduct, gross negligence, violations of applicable personal data protection laws, or any other liability that is expressly non-excludable under applicable law.

P. Indemnification

The User agrees to indemnify, defend, and hold harmless Nadascore and its affiliates from and against any claims, demands, losses, liabilities, costs, or expenses arising out of the User's breach of these Terms, misuse of the Services, or violation of applicable law or third-party rights (including obligations owed to artists or rights holders represented by the User).

The indemnification obligations under this Article include legal fees, investigation costs, dispute resolution expenses, administrative fines, and any other costs reasonably incurred by Nadascore in connection with claims arising from the User's acts or omissions.

Nadascore shall provide written notice to the User within a reasonable time of any claim subject to indemnification under this Article, provided that any delay in providing such notice shall not relieve the User of their indemnification obligations except to the extent that the User suffers material prejudice as a result of such delay.

Q. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, internet or infrastructure disruptions, changes to or disruptions of third-party platforms or APIs, government actions, or labor disturbances.

The affected party shall use reasonable efforts to mitigate the effects of such force majeure event and shall notify the other party as soon as reasonably practicable of the nature and expected duration of such event.

R. Legal Capacity

Nadascore is intended for users who are at least 18 (eighteen) years of age and have the legal capacity to enter into and be bound by a valid agreement under applicable law. By creating an account, Users represent and warrant that they meet these requirements.

In addition to meeting the minimum age requirement set forth in this Article, Users must have the legal capacity to perform legal acts and enter into binding agreements under applicable laws and regulations. Users who are subject to guardianship, conservatorship, curatorship, or any other legal incapacity or restriction imposed by a court order or applicable law are not permitted to use the Services or register an account in their own name without the consent, assistance, or lawful action of a guardian, conservator, curator, or other duly authorized person in accordance with applicable laws and regulations.

By creating an account or using the Services, Users represent and warrant that they have sufficient legal capacity to be bound by these Terms.

S. Compliance with Sanctions and Legal Restrictions

Users represent and warrant that they are not located in, organized under the laws of, or otherwise subject to any country, territory, organization, or sanctions list that is subject to economic sanctions, trade embargoes, or similar restrictions prohibiting the provision or use of the Services under applicable law.

Users may not use the Services in any manner that would cause Nadascore to violate any applicable laws, regulations, economic sanctions, or trade restrictions.

Nadascore reserves the right to refuse, restrict, suspend, or terminate access to the Services where reasonably necessary to comply with applicable laws, regulations, economic sanctions, or other compliance obligations.

T. Termination by Nadascore

Nadascore may suspend or terminate a User's account if:

• The User materially breaches these Terms;
• A payment failure is not remedied within the applicable grace period;
• Nadascore is required to do so by law, regulation, or court order;
• The User's account usage poses a security risk or risk of fraud; or
• The User's account remains dormant beyond the limits set forth in Article 2.7.

Where commercially practicable, Nadascore may provide notice and an opportunity to cure the breach before termination.

Upon termination of an account under this Article, the User's right to access and use the Services shall immediately cease. Any retention, deletion, or restoration of User data following termination shall be subject to Article 2.7 and the applicable Privacy Policy.

Termination, cancellation, suspension, or cessation of use of the Services by the User shall not affect any rights or obligations that by their nature are intended to survive termination.

Provisions that survive termination include, but are not limited to, provisions relating to outstanding payment obligations, intellectual property rights, data usage, limitation of liability, indemnification, personal data protection, confidentiality, dispute resolution, governing law, and any other provisions that by their nature and purpose are intended to survive termination.

U. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising out of or relating to these Terms or the User's use of the Services shall first be resolved through consultation and good-faith negotiation.

If a dispute cannot be resolved through consultation within 30 (thirty) calendar days from the date written notice of the dispute is first provided by either party, either party may submit the dispute to arbitration.

The dispute shall be resolved through arbitration administered by the Indonesian National Arbitration Board (BANI) in Jakarta in accordance with its applicable rules and procedures.

V. Assignment

Users may not assign or transfer these Terms or their account to any third party without Nadascore's prior written consent.

Nadascore may assign these Terms in connection with a merger, acquisition, or sale of assets. Where reasonably practicable, Nadascore will provide notice to Customers of any assignment that materially affects the operation of the Services or the party responsible for providing the Services.

W. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

To the extent permitted by applicable law, any invalid, illegal, or unenforceable provision shall be deemed modified and interpreted so as to most closely reflect the original intent of the parties while remaining valid and enforceable.

X. Entire Agreement

These Terms, together with the Privacy Policy and Data Deletion Policy, constitute the entire agreement between the User and Nadascore regarding the Services and supersede all prior agreements, understandings, and communications, whether oral or written.

Where applicable, any subscription order form, pricing schedule, addendum, or other written agreement expressly agreed between Nadascore and the Customer forms part of the agreement between the parties. In the event of any conflict, such document shall prevail over these Terms solely to the extent of such conflict.

In the event of any conflict or inconsistency among the documents governing the relationship between Nadascore and the Customer, the following order of precedence shall apply:

1. Order Form, Enterprise Agreement, or other commercial document expressly executed by the parties;
2. Data Processing Addendum (if any);
3. These Terms and Conditions of Service;
4. Privacy Policy; and
5. Data Deletion Policy.

Each document shall prevail over the documents listed below it only to the extent of an actual conflict directly relating to the subject matter governed by such document.

Y. Changes to Product Features

Nadascore reserves the right to add, modify, update, limit, discontinue, or remove features, functionality, integrations, AI models, data sources, or any portion of the Services from time to time for operational, technical, legal, security, or business reasons. To the extent required by applicable law, Nadascore will provide prior notice where such changes materially affect the Customer's use of the Services.

Changes to These Terms:

Nadascore may update these Terms from time to time. For material changes, Nadascore will provide notice to Users via email and in-application banners at least 14 (fourteen) days before such changes become effective.

Continued use of the Services after the effective date of any change constitutes acceptance of the updated Terms.

If a Customer does not agree to a material change to these Terms, the Customer may discontinue use of the Services and cancel any active subscription before the effective date of such change.

Z. Contact

You may contact us using the following details:

General Inquiries: hello@nadascore.com
Copyright Complaint Notices: hello@nadascore.com
Data Protection Inquiries: hello@nadascore.com

Our Location:
One Pacific Place, Jl. Jend. Sudirman Kav. 52–53, 15th Floor, RT.5/RW.3, Senayan, Kebayoran Baru District, South Jakarta City, Special Capital Region of Jakarta 12190, Indonesia

International Card Payments:
For subscriptions billed in Indonesia through Xendit, you contract with PT Multikanal Novel Seberkat Salihara at the address above. For subscriptions paid by international card, payment processing is provided by Nadascore Pte. Ltd. (UEN 202631926D), 68 Circular Road, #02-01, Singapore 049422, which acts as the merchant of record for such card transactions.